Terms of Service

1. Acceptance of Terms

By accessing and using the Heat Pump AI platform ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Heat Pump AI provides an AI-powered assessment tool to help German homeowners plan heat pump installations, discover subsidy eligibility, and receive personalized recommendations. The Service includes:

• Free AI-powered energy assessment
• Subsidy eligibility checking
• Heat pump recommendations
• Optional premium PDF reports (paid)

3. User Accounts

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Paid Services

Certain features require payment of fees. By purchasing a premium report, you agree to:

• Pay all applicable fees as described at the time of purchase
• All payments are processed securely through Stripe or PayPal
• Prices include applicable VAT
• Reports are delivered instantly upon successful payment

5. Refund Policy

We offer a 14-day money-back guarantee. If you're not satisfied with your premium report, contact us within 14 days of purchase for a full refund. Refund requests must include a reason for dissatisfaction.

6. Disclaimer of Warranties

The Service and all recommendations are provided "as is" without warranties of any kind. We do not guarantee:

• Approval of subsidy applications
• Accuracy of cost estimates
• Suitability of recommended heat pumps for your specific property
• That our Service will be uninterrupted or error-free

Our recommendations are based on information you provide and current data. Final decisions should be made in consultation with qualified heating professionals and installers.

7. Limitation of Liability

Heat Pump AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service. Our total liability shall not exceed the amount you paid for the Service.

8. Intellectual Property

All content, features, and functionality of the Service are owned by Heat Pump AI and are protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy or reproduce the Service or its content
• Create derivative works
• Reverse engineer any aspect of the Service
• Use the Service for commercial purposes without authorization

9. Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of Germany. Any disputes shall be resolved in the courts of Berlin, Germany.

11. Contact Information

For questions about these Terms of Service, please contact us at:

Heat Pump AI
Berliner Str. 123
10115 Berlin, Germany
Email: legal@heatpumpai.de
Phone: +49 (0) 30 1234 5678